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Welcome to Tidal Software,  a Cisco Company

The combination of Cisco and Tidal Software allows you to realize the full business value of your automation technology investment with smart, personalized services.  Our goal is to provide a single, smooth interface for customers around the world and empower you with tools to effectively manage service request cases.

 

 
Announcements
Technical Support for Tidal products

Customers may call 650-475-4600 or 877-55-TIDAL, option #3 for technical support.  All customers need a Cisco.com ID prior to calling technical support.  Once you register and receive your Cisco.com ID, or if you already have a Cisco.com ID, please call Tidal Technical Support. A service request will then be created, and depending on the severity of the issue you will be routed to technical support.

If you need a Cisco.com ID please go to www.Cisco.com and click “Register” at the top right hand corner of the page.  Fill out the information on the registration page.  Upon clicking “Submit” on the first page, you will receive an email sent from Cisco. From the link provided in this email, you will be directed to this Cisco.com Registration confirmation page. This step is to verify, confirm, and activate your Cisco.com registration. 

 
Recommended Patch Levels for Daylight Saving Time Change

***** Very Important Notice – Friday, March 5, 2010! *****

***** Recommended Patch Levels for United States Daylight Saving Time Change – Spring Forward Sunday March 14, 2010 *****

***** Affects Both JAVA and Tidal Enterprise Scheduler *****

Recommended Minimum Build-levels for Tidal Enterprise Scheduler and JAVA Virtual Machines

Release Version

Build Level

JVM

V 2.04

V 2.04.111

(No Longer a Supported Release)

NA

V 2.5.x

V 2.5.3.68

(No Longer a Supported Release)

NA

V 4.x

V 4.0.2.42

(No Longer a Supported Release)

1.4.2_13 or later

V 5.0

V 5.0.2.71

(No Longer a Supported Release)

1.4.2_13 or later

1.5.0_11 or later

V 5.2

V 5.2.2.105

1.4.2_13 or later

1.5.0_11 or later

V 5.3

V5.3.0.101

1.5.0_11 or later

5.3.1

V5.3.1.61

1.5.0_11 or later

 

Operating System Requirements

The change in the dates for Daylight Saving Time for 2010 could require additional patches and updates from you hardware and other application vendors.  This includes but is not necessarily limited to operating systems and databases.  Please contact the appropriate vendors to confirm the proper updates for your environment.

 

Tidal Enterprise Scheduler

Potential problems resulting from the daylight saving time change can be avoided by executing the following procedural steps:

1.       Ensure your Master(s) is at the recommend patch level or higher; note minimum patch levels for Tidal Enterprise Scheduler are listed above.

2.       Ensure your JAVA virtual machine, operating system and database are properly updated with any DST related updates; note minimum patch levels for JAVA are listed above.

3.       Refrain from modifying job rules 1 hour prior to the time change.

 

Note: The minimum JVM requirements apply to the Tidal Enterprise Scheduler Master as well as the Tidal Enterprise Scheduler Agents for UNIX, Linux and HPUX.

 

If any issues are encountered during the daylight saving time change we are recommending the following procedural steps:

1.       Stop the Master, and backup Master if applicable.

2.       Restart the Master, and backup Master if applicable.

3.       Check all component connections.

4.       Validate the production schedule.

 

Additional information can be found at www.tidalsoftware.com in the Support section.  If problems are encountered during the execution of the above steps contact Technical Services at (877) 55-TIDAL.

 

 
US Holiday Schedule 2010

Holiday
2010 Date Observed
New Year's Day
Friday, January 1
Martin Luther King, Jr. Day
Monday, January 18
Memorial Day
Monday, May 31
Independence Day
Monday, July 5 (Observed) July 4th is on Sunday
Labor Day
Monday, September 6
Thanksgiving
Thursday, November 25 and Friday, November 26
Christmas
Friday, December 24 (Observed) Christmas is on Saturday
Bridging Holiday 
Monday, December 27
 
Note: Jan.1, 2011 is on a Sat., thus can observe on Mon. Jan 3rd.

 
TIDAL Announces Delivery of Customer Self-Service Support Portal

We are pleased to announce the launch of your new Tidal Software Customer Support Portal!  Register to access your Support Portal here: Customer Registration

 
Features that will be available with this initial release include:

 
~ Support Case Review
~ Product Downloads including:
  ~ New product installs
  ~ Product documentation
  ~ Hot Fix Patches
~ Whitepapers
~ Product Playbooks
~ Knowledgebase Articles
~ Product Forums

 
 
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